Politique d'expédition

Note on 2024 Canada Post Strike

Most shipments are not affected by the Canada Post strike action. Indoor Farmer uses Canada Post for remote destinations and PO Box addresses (only Canada Post can ship to a PO Box). Most customers with street addresses should not be affected by the Canada Post strike. However, some couriers partner with Canada Post for rural and remote destinations. Couriers are trying to adjust to delivery these parcels directly to the customer, but this won't always be feasible for them. If we cannot find an economical delivery alternative for your address, we will contact you with alternative options or offer a refund on your order. Please contact info@indoorfarmer.ca for more information.

Shipping Information

Indoor Farmer ships Canada-wide from Waterloo, Ontario. Once your order has been shipped, you will receive an email update with shipping details along with the associated tracking number. Please check your spam/trash folder if you do not receive a shipping confirmation email. For Canpar tracking, click "track shipment" to see tracking information on all parcels associated with your order.

Please Note:

  • Tracking information might be updated between 2 to 3 business days after your order has been shipped.
  • Extra large or heavy parcels may arrive 1-2 days later than the rest of your order. These items are sorted manually by most couriers and this delay can cause them to arrive separately from smaller boxes on your order.
  • Our shipping team operates MON-FRI, orders are normally shipped within 24 hours during this time. Please allow for up to 3-5 extra days for shipping after holidays and major promotions (ex. Boxing Day, Black Friday, etc)
  • Orders with liquids are shipped with a signature required from mid-December to Early March. This is to prevent shipments from sitting outside in freezing temperatures, which can damage or destroy some products and/or packaging. If you do not want a signature required we can ship at the customer's risk, please let us know via email to shipping@indoorfarmer.ca


Free Shipping over $125* (Conditions Apply)

Orders over CAN $125 placed through Indoor Farmer qualify for FREE Shipping, excluding oversized items. Free shipping is based on your pre-tax order subtotal, any discounts or promotions that bring your subtotal before taxes below $125 will no longer qualify for free shipping. If you are just under the free shipping threshold, please see our collection of products under $10 to boost the value of your order. Orders ship from our Waterloo, Ontario warehouse in 2-3 business days.

Indoor Farmer free shipping may use one of the following carriers: Canada Post, FedEx, UPS, ICS, Canpar, and Purolator. Customers do not get to specify their preferred carrier, we select the carrier based on speed and cost of delivery. If you require a specific carrier for your deliveries, you should select a paid shipping option for that carrier.

We reserve the right to cancel & refund any package where we cannot economically ship an item. If this happens you will be refunded in full and notified of the issue. We can ship to most parts of Canada with the exception of very rural areas. Most shipping carriers do not ship to PO boxes. If you enter a PO box for your shipping address and select the free shipping option, Indoor Farmer may have to contact you to provide an alternative delivery address.

Items that qualify for free shipping over $125 will be tagged "Product Eligible for free shipping on orders over $125": 

Oversized Item Shipping

Oversized products are not eligible for free shipping. If you have oversized items in your cart, shipping will be calculated on your order at checkout. These products may be priced higher than in our retail stores to cover packaging expenses and handling. If your order contains oversized products, and over $125 of free shipping products, we recommend you place two separate orders, one for the oversized items and paid shipping and one for items eligible for free shipping to save the most on your purchase. 

Oversized products will be clearly tagged "Oversized Item - Not Eligible for Free Shipping" on the product page:

Discreet Shipping

All orders placed through Indoor Farmer come with discreet shipping (unmarked packages).

 

Shipping & Handling Time

There may be up 2 to 3 business days of Handling Time before your order is shipped. Our shipping department operates Monday to Friday, from 9AM to 5PM.  Major promotions (ex. Boxing Day, Black Friday) may delay shipping by an additional 3-5 business days.